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Politique de confidentialité

Last updated: Avril 2026

Hanksugi Pneu Canada ("we," "us," ou "our") operates the website located at www.hanksugi.com. This Politique de confidentialité explains how we collect, use, disclose, et safeguard your information when you visit our website ou interact avec our services. By using our website, you agree au practices described in this policy.

1. Information We Collect

Information you provide directly: When you fill out a contact form, demander un devis, use our distributeur locator, ou subscribe to updates, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Entreprise ou business name
  • Flotte size et pneu requirements
  • Mailing address ou service location
  • Any additional details you include in message fields

Information collected automatically: When you browse our website, we may automatically collect certain technical data, including:

  • IP address
  • Browser type et version
  • Operating system
  • Referring website ou search engine
  • Pages visited et time spent on each page
  • Date et time of your visit
  • Device type (desktop, tablet, ou mobile)
  • Cookie identifiers et similar tracking data

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Respond to your inquiries, quote requests, et customer service communications
  • Connect you avec authorized Hanksugi distributeurs in your area when you request distributeur contact
  • Process et fulfill wholesale ou fleet order requests
  • Improve our website functionality, content, et user experience
  • Analyze website traffic patterns et usage trends
  • Envoyer periodic marketing communications about products, promotions, et industry updates
  • Maintain the security et integrity of our website
  • Comply avec legal obligations et enforce our terms

If you receive marketing emails de us, you may opt out at any time by clicking the "unsubscribe" link included in each email ou by contacting us directly at juan@hanksugi.com.

3. Cookies et Tracking Technologies

Our website uses cookies et similar tracking technologies to enhance your browsing experience. Cookies sont small text files stored on your device when you visit a website. In accordance avec the Personal Information Protection et Electronic Documents Act (PIPEDA) et Québec's Act respecting the protection of personal information dans le private sector (Law 25), we obtain your meaningful, prior, informed consent before activating any non-essential cookie on your device.

Consent banner (Google Consent Mode v2): When you first visit our canadien site, a cookie banner appears avec "Accept" et "Decline" options. Until you accept, ad_storage, analytics_storage, ad_user_data, et ad_personalization all default to denied, et no non-essential cookie est dropped. Your choice est recorded in localStorage (hk_cookie_consent) so we do not prompt you again on subsequent visits. You may withdraw consent at any time by clearing cookies de your browser.

Types of cookies we use:

  • Essential cookies (always active): Required for basic website functionality such as navigation, language preferences, et form submissions. Under PIPEDA these sont considered necessary for a service you have requested.
  • Analytics cookies (consent required): We use Google Analytics 4 to measure site traffic anonymously (_ga, _ga_*). These only load after you accept the banner.
  • Preference cookies (consent required): Remember your currency toggle (hk-currency-ca) et language choice à travers visits.
  • Marketing cookies: We do not currently use third-party marketing ou advertising cookies on this site. If that changes we will update this policy et re-obtain your consent.

Managing cookies: You can control ou delete cookies through your browser settings at any time. Most browsers let you block all cookies, accept all cookies, ou be notified before a cookie est stored. Refer to your browser's help documentation for instructions. Blocking essential cookies may impair site functionality.

4. Information Sharing et Disclosure

We do not sell, rent, ou trade your personal information to third parties for their own marketing purposes. We may share your information dans le following limited circumstances:

  • Authorized dealers: When you specifically request to be connected avec a Hanksugi distributeur through our distributeur locator ou contact forms, we share your contact details avec the relevant distributeur so they can respond to your inquiry.
  • Service providers: We work avec trusted third-party companies that assist us avec website hosting, analytics, email delivery, et customer relationship management. These providers sont contractually obligated to protect your data et may only use it to perform services on our behalf.
  • Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, ou enforceable governmental request, ou when we believe disclosure est necessary to protect our rights, your safety, ou the safety of others.
  • Business transfers: In the event of a merger, acquisition, ou sale of all ou a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership ou use of your data.

5. Data Security

We take the protection of your personal information seriously. Our website uses SSL (Secure Sockets Layer) encryption to secure data transmitted between your browser et our servers. We implement reasonable administrative, technical, et physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, ou destruction.

However, no method of electronic transmission ou storage est completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. We encourage you to use strong passwords et exercise caution when sharing personal data online.

6. Children's Privacy

Our website et services sont designed for business professionals dans le commercial trucking industry et sont not directed at children under the age of 13. We do not knowingly collect personal information de children under 13. If we become aware that we have inadvertently collected data de a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us avec personal information, please contact us at juan@hanksugi.com.

7. Third-Party Links

Our website may contain links to third-party websites, incluant distributeur websites, social media platforms, industry resources, et shipping ou logistics providers. These external sites operate independently et have their own privacy policies et terms of use. We sont not responsible for the privacy practices ou content of any third-party websites. We encourage you to review the privacy policy of every site you visit after leaving our website.

8. Your Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you. These rights may include:

  • Access: You may request a copy du personal information we have collected about you.
  • Correction: You may ask us to correct ou update any inaccurate ou incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-out: You may opt out of receiving marketing communications de us at any time.

To exercise any of these rights, please contact us at juan@hanksugi.com. We will respond to your request within a reasonable timeframe et in accordance avec applicable law.

9. Your Rights Under PIPEDA

The Personal Information Protection et Electronic Documents Act (PIPEDA) est the canadien federal law that governs how private-sector organizations collect, use, et disclose personal information dans le course of commercial activity. Under PIPEDA you have the following rights:

  • Access: You may request confirmation of whether we hold personal information about you et receive a copy of that information.
  • Correction: You may ask us to correct any inaccurate ou incomplete personal information we have on file.
  • Withdrawal of consent: Subject to legal ou contractual restrictions, you may withdraw your consent for the collection, use, ou disclosure of your personal information at any time by contacting us.
  • Challenge compliance: If you believe we have not handled your personal information in accordance avec PIPEDA, you may challenge our compliance avec our Privacy Officer and, if unresolved, file a complaint avec the Office du Privacy Commissioner of Canada (OPC) at priv.gc.ca.

To exercise any of these rights, email our Privacy Officer at juan@hanksugi.com. We will respond within 30 days of receiving a verified request, as required by PIPEDA, et may extend this period only in accordance avec the Act.

10. Québec Law 25 et the CPPA

If you reside in Québec, the Act respecting the protection of personal information dans le private sector (Law 25) grants you enhanced rights, including:

  • Right to data portability: In a structured, commonly-used electronic format (effective since Septembre 2024).
  • Right to de-indexation: You may request that we cease disseminating your personal information ou that it be de-indexed where dissemination contravenes the Act ou a court order.
  • Right to be informed of automated decisions: If we use personal information to make a decision based exclusively on automated processing, you may request information about the data used, the reasons, et the principal factors that led au decision.
  • Transparency about cross-border transfers: Before transferring your personal information outside Québec, we conduct a privacy impact assessment under Law 25.

Québec residents may file a complaint avec the Commission d'accès à l'information du Québec (CAI) at cai.gouv.qc.ca.

If the Consumer Privacy Protection Act (CPPA, Bill C-27) comes into force, we will update our practices to reflect the new federal framework, incluant its stronger consent et accountability requirements. We will post notice of any material change to this policy on this page.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it était collected, incluant satisfying any legal, accounting, ou reporting requirements. Specific retention periods depend sur le type of data et how it est used:

  • Contact form submissions: Retained for up to 3 years de the date of your last interaction avec us, unless you request earlier deletion.
  • Quote et order inquiries: Retained for up to 5 years to support ongoing business relationships et warranty obligations.
  • Marketing communications: Your email address est retained until you unsubscribe ou request removal de our mailing list.
  • Website analytics data: Anonymized analytics data may be retained indefinitely for trend analysis et website improvement purposes.

When personal information est no longer needed, we securely delete ou anonymize it in accordance avec our data management practices.

12. Cross-Border Data Transfers

Hanksugi Pneu Canada serves parcs canadiens de our regional head office at B26B The Regalia Building, Shanghai, avec cloud hosting, email, et analytics providers operating au Canada, the United States, et the European Union. Personal information collected through this canadien site may therefore be transferred to, stored in, et processed in jurisdictions whose privacy laws may differ de canadien law. Before transferring your personal information outside Canada — et in particular outside Québec — we conduct a privacy impact assessment et rely on contractual safeguards to confirm that the receiving party provides protections comparable to those required under PIPEDA et Québec Law 25.

By using our website you acknowledge these cross-border transfers. You may contact our Privacy Officer at juan@hanksugi.com at any time to obtain more information about the location et safeguards for your personal information.

13. Changes to This Politique de confidentialité

We may update this Politique de confidentialité de time to time to reflect changes in our practices, technology, legal requirements, ou other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Politique de confidentialité periodically to stay informed about how we sont protecting your information.

Your continued use of our website after any changes to this Politique de confidentialité constitutes your acceptance du updated terms.

14. Privacy Officer et Contact

We have appointed a Privacy Officer who est accountable for Hanksugi's compliance avec PIPEDA, Québec Law 25, et this Politique de confidentialité. If you have questions, concerns, ou wish to exercise your rights, please contact:

  • Privacy Officer: Juan Duque
  • Email: juan@hanksugi.com
  • Phone / WhatsApp: +1 (561) 340-9030
  • Mailing address: Hanksugi Pneu Canada, B26B The Regalia Building, Shanghai (serves canadien customers)

If we sont unable to resolve your concern, you may contact:

  • The Office du Privacy Commissioner of Canada: priv.gc.ca · 1-800-282-1376
  • Québec residents: Commission d'accès à l'information du Québec: cai.gouv.qc.ca

We will make every effort to respond within 30 days, as required by PIPEDA.

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Hanksugi Pneu Canada
B26B The Regalia Building, Shanghai
+1 (561) 340-9030

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